MrVPN is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess
This privacy policy will help you understand how MrVPN International Ltd
General Information
:MrVPN collects four types of information
(Information related to your account (personal information
This information is collected for the purpose of administering your MrVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services
Aggregate Apps and VPN connection summary statistics
MrVPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses
User-controlled option): Anonymous app diagnostics, including crash reports)
App diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics, are anonymized and cannot be tied back to individual MrVPN users. This feature is similar to a “send bug report” option. Users can specify in the settings menu of any MrVPN App whether to send these data to us
Personal Information
MrVPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an MrVPN account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use Bitcoin payments when subscribing to our Service
:MrVPN uses your email address for the following reasons
To send emails related to payment transactions
To provide links to our Site, including password reset emails
To send you updates and announcements
(“To send marketing information, such as MrVPN offers, surveys, invitations, and content about other matters in connection with MrVPN (“Marketing emails
MrVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties
Aggregate Apps and VPN Connection Summary Statistics
:We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore
We do not know which user ever accessed a particular website or service
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used
Should anyone try to compel MrVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist
:In order to maintain excellent customer support and quality of service, MrVPN collects the following information related to your VPN usage
Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you
Successful connection
We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP but not your source IP address
(Aggregate sum of data transferred (in MB
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other MrVPN users, we may contact that user for an explanation
Summary
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York VPN location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other MrVPN customers who also connected to the same location on the same day
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used MrVPN, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities
(Anonymous App Diagnostics, including Crash Reports (can be turned off by the user
With your permission, we collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use these data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual MrVPN users (i.e., we do not store which user sent which data)and we do not store user IP addresses
:If you opt in to share this information with MrVPN, we will collect the following anonymized information
Diagnostic information about if and how a VPN connection attempt failed
Speed test data
App diagnostics, including crash reports and usability diagnostics, also without any personally identifiable information. These are handled in an anonymized form by these third parties, dependent on the platform you are using MrVPN on
Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation
Upon activation of any MrVPN App, you will be asked if you would like to share these data. You can start or stop sharing these diagnostic data at any time in the App’s settings menu. On iOS, Apple’s crash reporting can be turned off in iOS settings
If you do not wish to use this service but have devices like an Apple TV that cannot run a VPN, we suggest using the MrVPN App for routers. Like all of our Apps and VPN Service, the App for routers does not require IP address registration. Please contact us, and we’ll guide you through the steps
Jurisdiction and Applicable Law
MrVPN’s core mission is to keep your information private. In service of this mission, MrVPN’s headquarters and registered place of business is in the British Virgin Islands (BVI), which has stricter laws concerning information disclosure than most countries
The BVI has no data retention laws, and any legal order requiring a BVI company to disclose customer records must come from the BVI Supreme Court. Under BVI law, information requests from foreign courts or law enforcement are subject to a “dual criminality” provision, meaning that the request is upheld by the BVI Supreme Court only if the same crime is punishable by at least a one-year prison sentence under BVI law, had it taken place in the BVI. Should we receive a valid legal order from the BVI Supreme Court, it is important to note that MrVPN does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user
Storing of Information Related to Email, Live Chat, and Feedback Forms
MrVPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact MrVPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience
We use two different third-party platforms for support correspondence: Zendesk for emails and support tickets, and SnapEngage for live chat. When you correspond with us using these platforms, they will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system. Both platforms utilize modern security practices and HTTPS encryption
Security Measures to Protect Your Information
MrVPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options
Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior
Cookies and Mobile Identifiers
?What is a cookie
A cookie is a small text file used to store information about your visit to the Site. Cookies let MrVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site
MrVPN’s cookies
The cookies set by MrVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of MrVPN’s domains
Third-party cookies
MrVPN uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page
MrVPN uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network
Mobile identifiers
A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. MrVPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for MrVPN mobile apps
Consent and Age Restrictions
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately
:In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances
:For the purposes of fulfilling our contractual obligations to users, including
Providing users with the Services and Apps they have requested
Managing user subscriptions and processing payments
Providing customer support
:For a legitimate interest associated with the operation of our business, including
Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps
Communicating with customers to provide information and seek feedback related to our Services and Apps
With the consent of users, which users can withdraw at any time
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected]
Changes to the Privacy Policy
We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy
How to Contact MrVPN
:If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact MrVPN at the following email address
